New Delhi: An Amazon buyer who had ordered a MacBook Pro priced at over Rs 1.5 lakhs from the e-commerce web site was shocked when the bundle arrived at his doorstep. The buyer that we’re speaking about had ordered a MacBook Pro. However, when he obtained the supply of the smartphone, a lot to his shock, he discovered pet food contained in the field, as a substitute of the ordered gadget.
Alan Wood, 61, of Derbyshire, England, spent £1,200 on an Amazon MacBook Pro for his daughter. Sadly, he was given two packets of Pedigree Chum as a substitute. Following the supply of the pet food, Wood, a retired IT supervisor, referred to as Amazon.
Amazon initially declined to assist, however later supplied a whole refund. In addition, Wood lately obtained a prognosis of Stone Man syndrome, a uncommon connective tissue dysfunction during which bones develop out of muscle tissue, tendons, and ligaments.
He additionally talked about how he has been an Amazon shopper for greater than 20 years and has by no means skilled an issue. On November 29, Wood positioned the order and even paid for next-day supply. You can solely think about Wood’s expression when he found that he had opened pet food reasonably than his over £1,000 MacBook Pro.
Wood was sure that this was most probably only a mistake that might be mounted, however after speaking to Amazon customer support, they had been unable to help him. For the issue to be resolved, he was required to ship the laptop computer that he by no means obtained. There was no distinction even after returning the pet food to the warehouse.
“I’ve talked to supervisors and spent greater than 15 hours on the cellphone with them; I’ve additionally repeatedly been moved to new departments. They did not need to hear what I needed to say, and each speak resulted in the identical method, mentioned Alan Wood.
An Amazon consultant has since acknowledged that they’re involved with Alan Wood personally, expressed remorse for the inconvenience, and guaranteed him that he’ll obtain a full refund.
