The Department of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Smart Government, emphasising its utilisation of synthetic intelligence (AI), machine studying (ML), and knowledge analytics for efficient public grievance redressal.
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CPGRAMS is an internet platform permitting residents to register grievances with authorities authorities on service-related issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with role-based entry
India’s Centralised Public Grievance Redress and Monitoring System (CPGRAMS) obtained international recognition throughout the third Biennial Pan-Commonwealth Heads of Public Service/Secretaries to Cabinet Meeting in London, marking a big step ahead in using expertise in governance.
CPGRAMS is an internet platform permitting residents to register grievances with authorities authorities on service-related issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with role-based entry.
Accessible through a cellular app and built-in with UMANG, residents can observe their grievance standing utilizing a singular registration ID. Additionally, CPGRAMS affords an attraction course of for dissatisfied complainants, enabling suggestions submission and additional appeals if mandatory, all simply traceable by means of the grievance registration quantity.
The Department of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Smart Government, emphasising its utilization of synthetic intelligence (AI), machine studying (ML), and knowledge analytics for efficient public grievance redressal.
Under the theme of “Institutionalization of SMART Government for Improving Service Delivery”, the assembly, attended by almost 50 Commonwealth member nations, underscored India’s pioneering efforts in leveraging expertise to bridge the hole between residents and authorities.
V Srinivas, Secretary of DARPG, introduced India’s achievements with CPGRAMS on April 23, highlighting its position as a worldwide greatest apply in grievance redressal. The Secretary General of the Commonwealth, Patricia Scotland KC, hailed CPGRAMS as a state-of-the-art system, advocating its replication to learn the remaining 1.2 billion residents throughout the Commonwealth, mirroring the transformation witnessed by 1.4 billion residents in India.
Dignitaries from member nations, together with Ambassador Anthony Muchiri of Kenya, Permanent Secretary Zena Syed Ahmad of Tanzania, and Cabinet Secretary Patrick Kangwa of Zambia, lauded CPGRAMS as a monumental reform, acknowledging its potential for transformational governance of their respective nations.
During bilateral discussions, V Srinivas engaged in constructive dialogue with Patricia Scotland KC, exploring avenues for collaboration and data alternate within the realm of Smart Governance.
Key highlights of India’s presentation included recognition of expertise’s potential to empower residents and improve transparency and accountability, implementation of 10-step reforms leading to improved grievance redressal high quality and lowered timelines, and profitable redressal of over 1.5 lakh grievances monthly, with over 1 lakh grievance officers mapped on the CPGRAMS portal.
This additionally contains the introduction of clever grievance monitoring and tree dashboards, utilising AI and ML for evidence-based policymaking, in addition to authorities approval for a Rs 128 crore allocation in direction of CPGRAMS model 8.0, aimed toward upgrading the expertise platform over the following two years.
Source: www.news18.com
