The Chief Executive Officer (CEO) of Vistara, Vinod Kannan, stated at the moment (April 6) that the airline hopes to stabilise operations for the remainder of April 2024 by this weekend, as 98 per cent of pilots have signed the brand new pay contract. The airline stated it has been reaching out to all clients affected by the delays and cancellations to supply related refunds and compensation.
“With reference to concerns being raised regarding the new pay structure of our pilots, we would like to clarify that over 98 per cent of pilots have signed the new contract. Having said that, we are aware that some pilots have some concerns and queries regarding the contract,” the CEO stated in a press release.
A big variety of Vistara pilots had taken sick depart following the announcement of latest wage guidelines, which coincided with the merger with Air India. The pilot scarcity situation stemmed from pay cuts applied after new flying hours rules got here into impact not too long ago. Due to crew shortages earlier this week, the total service service skilled extreme operational disruptions and quite a few flights have been cancelled.
Vistara CEO on resolving considerations amid disaster
The Vistara CEO additionally knowledgeable that the airline is partaking with pilots to make clear and resolve their considerations.
“We are engaging with them to clarify and resolve the same,” added Kannan.
He asserted that this ongoing situation has not brought about any seen spike in attrition amongst pilots. Vistara has apologised to the general public after the airline cancelled a major variety of flights throughout the previous few days.
“We acknowledge that the recent experience of our customers fell short of the standards that we hold ourselves to and we sincerely apologise for the same,” Vistara stated in a press release posted on its official X deal with.
The airline stated it needed to cancel and delay a major variety of flights owing to “various operational reasons” and “high utilisation of resources.” There was restricted room to deal with contingencies. It additional stated it was addressing this situation on a conflict footing. Over 200 Vistara flights have been affected- both cancelled or delayed- over the previous two weeks.
On Tuesday, the Directorate General of Civil Aviation (DGCA) requested Vistara Airlines to submit each day experiences about flight operations and observe the Civil Aviation Regulations (CAR).
“First and foremost, we have temporarily reduced the number of flights we operate and also deployed larger aircraft like our B787-9 DreamlinerTM and A321 neo on select domestic routes to accommodate more customers, wherever possible. Furthermore, we are reaching out to all customers affected by the delays and cancellations over the last weekend, to offer relevant refunds and compensation,” Vistara stated.”We would like to assure our customers that we will live up to the Vistara experience that they have come to expect from us over the years. We thank our customers for their continued support and request for their patience as we work towards resolving this,” the airline added.
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Source: www.indiatvnews.com
